Whalen Wong emailed Dunkin' asking why airports don't honor loyalty rewards. PR promised details 'ASAP.' Weeks of follow-up emails later: silence. It's a small grievance with a surprisingly telling corporate non-answer.
Where this was said
At 6:56 · chapter starts 4:16
The fix to Bisaha's grievance comes in the form of handheld payment devices — the kind travelers to Europe or Australia have seen for years. Steven Bisaha introduces Miguel Aguilar, his server at a Jersey City restaurant, who describes life before and after. [1] — Miguel Aguilar "The minute we got these, we could take 4, 5, 6 tables outside, not worry about having to run in for every single order. And it nearly halve…" 05:09 Before: everything took forever, constant trips in and out. After: four, five, six outdoor tables managed without running inside, and service time nearly halved. Darian Woods notes he's seen these devices increasingly in Chicago and appreciates how easily they split checks. The devices come largely from a company called Toast, and Bisaha notes that restaurant inertia — plus a hardware cost of hundreds of dollars per device — slows adoption. [2] — Steven Bisaha "170,000+ US locations use Toast devices: As of March, more than 170,000 restaurant locations in the US were using Toast's handheld payment …" 06:40 But the momentum is real: Toast reported more than 170,000 US locations using their hardware as of March, and with competitors in the market, the pen-and-paper checkout may be heading for extinction.
Server Miguel Aguilar tried both systems. The old way: constant trips back and forth, everything taking forever. The new way: four to six tables at once, service time nearly cut in half. The change wasn't optional — it was transformational.
US restaurant menus don't show tax-inclusive prices — not out of malice, but because it's a collective action problem. Any single restaurant that adds tax to listed prices will look more expensive than competitors. Add overlapping state, city, and county taxes, and you start to understand why menus stay the way they are.
Sherry Kimes cited three reasons: tradition, competitive collective action risk, and the complexity of varying state, city, and county tax rates.
A Cornell professor explained that if one restaurant shows tax-inclusive prices but competitors don't, it will appear more expensive and lose customers — a classic collective action problem.
With handheld payment devices, server Miguel Aguilar said he could manage 4 to 6 tables outside without running back inside for every order.
Server Miguel Aguilar said the handheld payment devices nearly halved the time needed to serve each table compared to the old pen-and-paper system.
Sam built Algrow, a SaaS for finding viral content formats, with zero coding experience using ChatGPT and Cursor. Six months later: 10,000 users, $14K/month in revenue.
Sam's first MVP threw an application error on its very first user — and he shipped it anyway. The core idea worked, and that was enough to validate the product and keep users coming back.
Sam joined Discord voice chats, muted himself, and silently screen-shared his product. Users in the chat started tagging him asking what the tool was. No pitch needed — curiosity did the selling.
Most founders post links in Discord and immediately get banned for self-promotion. Sam's approach was the opposite: build rapport, help people with the tool, let word of mouth do the work.
Find where your ICP lives. Listen before building. Validate with DMs and Loom recordings. Build in public with users inside your own Discord server. Turn early adopters into advocates with free access.
Instead of fearing the self-promo ban in large Discord servers, create your own private server for your product. You funnel in ideal customers and build a relationship that email can't replicate.
Algrow helps creators find and replicate viral video formats, starting at $25/month. It analyzes subscriber counts, average views, and trending formats — and can even generate the videos with AI.
After weeks of Sam silently screen-sharing in a Discord server, the server owner — unprompted — made a full YouTube promotional video about Algrow. Sam paid nothing and asked for nothing.
Producer Gus admits Discord never crossed his mind as a customer acquisition channel. Pat connects the insight to a broader lesson: match your distribution channel to where your actual customers live.
We use essential and analytics cookies to run Vuci. To understand how the site is used: Privacy Policy.
Install Vuci on your phone
Add it to your home screen for a faster, app-like experience.
Install Vuci on your phone
Tap the Share button, then “Add to Home Screen”.
A new version is available
Reload to get the latest Vuci.