All-In with Chamath, Jason, Sacks & Friedberg

Snapshot · All-In with Chamath, Jason, Sacks & Friedberg

The Trillion-Dollar Industries AI Is Disrupting: Voice, Law & the End of the Billable Hour

Explore episode Jul 13, 2026

Where this was said

ElevenLabs' $600M ARR Ramp, 600 Employees & Life Without PMs

At 1:00 · chapter starts 0:00

Jason describes the shift he's personally felt — from dreading voice IVR systems to now almost feeling guilty taking a human agent's time. Casser validates this, saying ElevenLabs is seeing it in its enterprise customer base: the combination of reliability, model orchestration, contextual knowledge, and integrations has finally crossed a quality threshold. He describes a future where voice agents proactively reach out before a customer even knows they need help — shifting from reactive support to anticipatory service. The most surprising data point: in financial services, customers are dramatically more honest with AI voice agents than with human ones. When a Revolut or Klarna customer is being reminded about a missed payment, the shame of admitting the truth to a human is absent with AI, producing better information and faster resolution.

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