- Lighthouse strategy
- A go-to-market approach where a startup wins a small number of high-profile, credible customers whose endorsement travels through an industry and unlocks broader adoption.
- Land grab strategy
- A go-to-market approach where a startup moves quickly across a broad market by demonstrating clear ROI math, rather than relying on social proof from marquee logos.
- ACV
- Annual Contract Value — the annualized revenue from a single customer contract, used to evaluate deal size and sales team unit economics.
- PLG
- Product-Led Growth — a go-to-market strategy where the product itself drives user acquisition and expansion, typically through free trials or self-serve adoption, rather than a direct sales force.
- ELD mandate
- Electronic Logging Device mandate — a US regulation phased in between 2016 and 2019 requiring commercial trucks to replace paper logbooks with electronic devices that automatically track driving hours and rest periods.
- POC
- Proof of Concept — a time-limited trial deployment of a product, typically with predefined success criteria, used to validate that a solution works for a specific customer before a full purchase commitment.
- Forward deployed
- A sales or engineering model where team members are embedded directly with a customer during implementation, providing hands-on support to ensure successful deployment and adoption.
- Unit economics
- The revenue and cost metrics associated with a single business unit — in SaaS sales, typically the ratio of customer acquisition cost to lifetime value, used to determine whether a deal or sales motion is financially sustainable.
- Verticalize
- To organize a sales team or strategy around specific industry verticals (e.g., transportation, public sector) rather than a broad horizontal market, enabling targeted messaging and deeper domain expertise.
- Sales constitution
- As used by Andy McCall, the foundational rules and norms governing a sales organization — including territory alignment, compensation structures, and operating principles — established early to prevent confusion at scale.
- Telematics
- Technology that combines telecommunications and informatics to monitor and transmit data from vehicles or equipment — including location, speed, fuel usage, and driver behavior — used in fleet management.
- ARR
- Annual Recurring Revenue — the annualized value of all active subscription contracts, the primary growth metric for SaaS businesses.
- Skeuomorphic
- Designed to mimic the appearance or function of an older, familiar object. Used here by Joe Schmidt to describe SaaS replacements that replicate existing workflows rather than fundamentally reimagining them — 'changing the button from green to blue.'
- Land and expand
- A sales model where a company wins a small initial deal with a customer and then grows the relationship by expanding usage, seats, or products over time, rather than attempting a large initial sale.
- Buyer exposure
- The degree of risk a buyer faces when purchasing a product — encompassing the risk of regulatory consequences, reputational damage, or negative impact on their own customers if the product fails.
- Missionary work
- In sales, the effort required to educate a market that doesn't yet have a budget or awareness of a problem — as opposed to a more transactional sale where the buyer already understands their need.
- ITSM
- IT Service Management — the set of policies and practices for managing and delivering IT services within an organization, supported by software platforms like ServiceNow.
- Analysis paralysis
- The state of over-thinking or over-analyzing a decision to the point of inaction; used here to describe founders who spend too much time deliberating on GTM strategy instead of simply executing.