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The Self-Improving Company | Kavak's AI Playbook

Explore episode Aug 10, 2026
Technology
Agent Per Customer, Not Per Task

The Self-Improving Company | Kavak's AI Playbook · Aug 10, 2026 Technology

Most companies build task-specific agents. Kavak builds one agent per customer, with its own virtual machine, long-term memory, and a single goal: maximize that customer's lifetime value over years. The agent wakes up, works, sets an alarm, and comes back — it never forgets.

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Introducing Kavak and Alejandro's Background

At 4:00 · chapter starts 1:53

Gabriel Vasquez welcomes Alejandro Maza Ayala as Kavak's head of AI and briefly surfaces his backstory: before Kavak, Alejandro co-founded Oppi Analytics in 2013, a machine learning company serving Fortune 500 clients in risk, logistics, and forecasting. He was building with ML before Transformers existed — a decade ahead of the mainstream. The arrival of Transformers and then the ChatGPT moment made it clear that an entirely new kind of company could be built. He joined Kavak and its CEO Carlos to build exactly that. Angela Strange then asks Alejandro to describe what Kavak actually does: a used-car marketplace that buys, refurbishes, sells, and finances cars — but which also had to build its own fintech, logistics layer, and vehicle-history infrastructure because none of it existed at scale in Latin America.

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