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Podbit · The Daily

Why Americans Will Get Less Help Paying for College

Explore episode Jul 1, 2026

Where this was said

The Human Cost: Jed Shaffer's Story

At 22:38 · chapter starts 22:36

To put a human face on these systemic failures, Lieber turns to the subject he's written about more than anyone else: Jed Shaffer, whom the NYT team affectionately calls 'the patron saint of lost student loan causes.' Shaffer works with high school dropouts, some of them homeless, helping them acquire life skills and earn their GEDs — exactly the kind of public service work that the PSLF program exists to support. He got a master's degree to do this work better and borrowed money to pay for it. He believed he was following the rules for loan forgiveness, making payments correctly, working a qualifying job. He was wrong — or at least, the system was so complicated that it was nearly impossible to know whether you were doing it right. Eventually Shaffer's situation was sorted out, but had it not been, he would likely still be making large monthly payments today while simultaneously trying to save for his own children's college tuition. It's a scenario, Lieber says, that no one envisioned when the loan programs were first designed.

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