The Indicator from Planet Money

Podbit · The Indicator from Planet Money

Petty! Econ! Grievances!

Explore episode Jul 27, 2026
Society & Culture
New Zealand vs. America: The Menu Price Gap

Petty! Econ! Grievances! · Jul 27, 2026 Society & Culture

In New Zealand, there's one nationwide sales tax — simple, transparent, on the menu. In the US, you have state, city, and county taxes all layered on top of each other. Darian Woods grew up expecting price transparency; America still hasn't delivered it.

Where this was said

The Toast Solution: Handheld Devices Change Everything

At 6:00 · chapter starts 4:16

The fix to Bisaha's grievance comes in the form of handheld payment devices — the kind travelers to Europe or Australia have seen for years. Steven Bisaha introduces Miguel Aguilar, his server at a Jersey City restaurant, who describes life before and after. Before: everything took forever, constant trips in and out. After: four, five, six outdoor tables managed without running inside, and service time nearly halved. Darian Woods notes he's seen these devices increasingly in Chicago and appreciates how easily they split checks. The devices come largely from a company called Toast, and Bisaha notes that restaurant inertia — plus a hardware cost of hundreds of dollars per device — slows adoption. But the momentum is real: Toast reported more than 170,000 US locations using their hardware as of March, and with competitors in the market, the pen-and-paper checkout may be heading for extinction.

Business
A Server's Verdict on Handheld Payment Devices

Petty! Econ! Grievances! · Jul 27, 2026 Business

Server Miguel Aguilar tried both systems. The old way: constant trips back and forth, everything taking forever. The new way: four to six tables at once, service time nearly cut in half. The change wasn't optional — it was transformational.

Business
Why Menus Don't Show the Real Price

Petty! Econ! Grievances! · Jul 27, 2026 Business

US restaurant menus don't show tax-inclusive prices — not out of malice, but because it's a collective action problem. Any single restaurant that adds tax to listed prices will look more expensive than competitors. Add overlapping state, city, and county taxes, and you start to understand why menus stay the way they are.

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