Stuff You Should Know

Snapshot · Stuff You Should Know

Short Stuff: Phone Books

Explore episode Aug 5, 2026

Where this was said

Three Forces That Killed the Phone Book — and Who Still Uses It

At 16:28 · chapter starts 15:10

The phone book didn't die in one dramatic moment — it was chipped away by three successive forces. First came 411, free directory assistance starting in the 1980s, which let you call a person to read you listings instead of hunting through a book yourself. Then the internet arrived and made finding businesses trivially easy. Finally, in 2004, Congress passed a law prohibiting cell phone numbers from being listed in phone books, dramatically narrowing the White Pages' usefulness to landline-only households. But the phone book never fully died. A 2024 poll found that more than 50 million US homes still have a landline, and 10% of all Americans still use the Yellow Pages. Among those aged 55 and older, nearly three-quarters use it to find businesses. Josh, now in that demographic bracket, takes playful offense at being lumped in with 'the olds.' The episode closes with a genuine endorsement of Seneco Glass in Cuyahoga Falls, Ohio — still advertising in the Yellow Pages, still serving local customers.

Society & Culture
The Phone Book Is Not Dead — 75% of Seniors Still Use It

Short Stuff: Phone Books · Aug 5, 2026 Society & Culture

A 2024 poll found that 10% of all Americans still use the Yellow Pages, and among those 55 and older, almost three-quarters do. As long as people use it, businesses have an incentive to advertise in it — and the Yellow Pages has every reason to keep publishing.

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